RESIDENT HANDBOOK

At Mission Landing, we embrace pets and their companionship! We strive to create a welcoming environment for all residents and their furry friends while ensuring a harmonious living experience. 

To maintain this balance, we ask that all pet owners adhere to the following guidelines: 

Pet Approval: Breed and size are not restricted; however, all pets, including exotic animals, must receive prior approval from property management before they can reside in your unit.  

Monthly Pet Fee: A monthly pet fee applies: $50per month for dogs and $35 per month for cats.

Responsible pet ownership:

Pet owners must promptly clean up after their pets. Failure to do so may result in disciplinary action.

Rooftop Dog-Run:

Our rooftop patio features a designated dog-run area for pets to relieve themselves. While this is the only approved location within the building for pets to "go," owners are still responsible for ensuring waste is immediately removed from the area.

For the health and safety of everyone at Mission Landing, smoking or vaping of any substance (including but not limited to) tobacco, cannabis and their extracts or derivatives—is strictly prohibited within the units and common areas of the building, including the patios areas and unit balconies.

Engagement in any illegal drug activity will result in immediate termination of your lease agreement. There will be no exceptions to this policy.

Alcohol Consumption: Alcohol consumption is restricted to individual suites.

Common Areas/Roof Top Patio: Alcohol is prohibited in all common areas of the building with the exception of the Roof Top Patio. When enjoying alcohol on the roof top, please ensure that you adhere to appropriate noise levels and clean up all beverage containers to maintain a respectful environment for all residents.

Residents and their guests are expected to be considerate of their neighbours at all times. Excessive noise will not be tolerated, and any disturbances reported will result in a notification to the responsible resident. Repeated disturbances will be considered a violation of your lease agreement. 

Residents are responsible for the behaviour of their guests. Please ensure that all doors are properly closed and not propped open to prevent noise disruption.

Quiet hours must be observed between 10:00 PM and 7:00 AM, seven days a week. This includes minimizing noise from music devices, televisions, appliances and gatherings.

We ask that all residents and their guests be respectful of each other to help maintain a peaceful and comfortable living environment for everyone at Mission Landing. Thank you for your cooperation!

Only occupants listed on the lease agreement are permitted to reside in the apartment.

If you are expecting guests to stay for more than two weeks, you must contact property management to seek approval on a case-by-case basis.

Residents are responsible for keeping their balconies clear of snow, debris, and other potential hazards. When removing snow, please be mindful of the balconies below you. To prevent inconvenience or damage to your neighbours, do not allow snow or debris to fall onto other balconies.

Snow should be carefully shovelled or swept to the side where the AC unit is not located.

By taking these precautions, you help ensure the safety and comfort of all residents and help maintain a pleasant living environment for everyone at Mission Landing.

Vehicles that are non-operational or in a state of disrepair are not permitted to be parked or stored in/on the property. Please ensure that all vehicles are in good working condition.

Our rooftop patio offers amazing skyline views of downtown Calgary, providing a perfect place to relax and enjoy the vibrant cityscape. To ensure everyone can fully enjoy this fantastic space, please help keep it clean and comfortable by following these guidelines:

BBQ AREA
The BBQ area is available for use year-round on a first-come, first-served basis. To ensure that everyone can enjoy the BBQ, please follow these guidelines:

• After Use:
  • Clean the grill thoroughly after use.
  • Wipe down and remove any stains or spills around the BBQ area.
• Covering the BBQ:
  • Once the BBQ has cooled down, place the cover back on to protect the equipment.
• Maintenance:
  • If the BBQ requires further cleaning or maintenance, please notify property management so we can address the issue promptly.

Our rooftop dog run is a great space for your dog to enjoy some outdoor time, but it’s important that all pet owners follow these guidelines to ensure the safety and comfort of all residents and pets:

• Leash Requirements: Always keep your dog on a leash when entering or exiting the dog run to ensure their safety and prevent any incidents.

• Supervision: Never leave your dog unattended. Always supervise them while they're in the run to prevent accidents and ensure they don’t damage the space or cause issues with other residents.

• Cleaning Up After Your Dog: Always pick up after your dog immediately. Carry waste bags with you and use them to clean up any mess your dog makes. Please dispose of the waste in a bag in the bins provided.

• Leash-Free Zones: Only allow your dog to be off-leash if the area is designated as a leash-free zone and is fully secure.

• Noise Levels: Be mindful of noise. Keep your dog from barking excessively to avoid disturbing neighbours.

• Health and Safety: Ensure your dog is up-to-date on vaccinations and flea/tick prevention. This helps maintain a clean and safe environment for all dogs using the space.

• Respect for Others: Follow any specific rules posted by the property management or building regarding the dog run. Be courteous and respectful to other dog owners and residents.

When using patio furniture, please be considerate of othes and adhere to the following guidelines:

Clean Up: Always clean up any mess or garbage and take any personal belongings with you when you leave. This helps maintain a clean and welcoming space for all residents.

Damage: If you notice a damaged or excessively soiled furniture, please report it to Property Management so it can be addressed promptly.

The Flex Area is a versatile space available for residents to book for various activities or gatherings. To ensure everyone can enjoy this shared space, please follow these guidelines:

• Booking: Schedule your desired date and time with the 1valet app in advance to secure the space.

• Cleanup: After using the Flex Area, please clean up thoroughly and remove all garbage. This includes cleaning any BBQ equipment used, wiping up any spillage, and disposing of food waste properly.

• Respect Quiet Time: Be mindful of others during designated quiet times and ensure your activities do not disturb fellow residents.

The pet wash area is conveniently located within the bike room, providing a space to clean your pets after walks or outdoor activities.

Please be considerate of others by cleaning up after yourself and leaving the area tidy for the next user. This helps ensure the pet wash area remains pleasant and accessible for everyone.

We offer secure storage lockers for rent, providing you with extra space to store your belongings safely and conveniently. These storage lockers are available for a monthly fee and are designed to keep your items secure.

If you're interested in renting a storage locker, please contact property management to check availability and discuss pricing.

If you are leasing a parking stall, you will be provided with an RFID card for an underground stall to access the underground parkade and then be allocated a specific stall. 

This designated spot is reserved for your vehicle, ensuring you have a consistent and convenient place to park.

A designated parking stall with no RFID card will be provided for surface parking stalls.

Please display your parking pass at all times while parked in your allocated stall to avoid any issues with parking enforcement or inconvenience to other residents.

 If you have a surface stall and encounter an unauthorized vehicle parked in your assigned space, please contact Indigo Parking directly (contacts below) so they can authorize ticketing or towing. 

Our secured parcel room will notify you via 1Valet app when your parcels are ready to retrieve.

To ensure a smooth and secure move, please follow these guidelines when using the move-in/out area:

• Booking Your Time:
  • Schedule your move-in or move-out time with the 1Valet app in advance. You will be allotted a specific time slot to use the move-in/out area to help keep everything organized.
• Unloading Your Items:
  • During your allotted time, unload your items promptly into the move-in/out area
  • Once your items are inside, close the door(s) to secure them before proceeding with the move.
• Parking:
  • After unloading, please move your vehicle to a designated parking area to keep the move-in/out area clear for other residents.
• Responsibility for Items:
  • As the tenant, you are responsible for ensuring that all your items are removed from the move-in/out area once you are done.
  • Property management is not responsible for any lost or stolen items, so please make sure the area is cleared of your belongings.

Following these steps will help make your move smoother and keep the process organized for everyone.

We prioritize your comfort and satisfaction. If your unit requires any repairs, please contact the property management team via text, call, or email, and we'll do our best to have someone on-site within 24 hours. We kindly ask that you refrain from attempting any repairs yourself.

• To ensure clarity and accurate record-keeping, please submit all maintenance requests in writing through your 1Valet App.
• A specific questioner can be filled out by opening the 1Valet app and clicking the "Request" button located near the top right corner of the app screen. This will Organize, categorize, section, and keep record of all relevant info for us to address your issues/concerns.   

• Tenants are responsible for securing any pets that may be present during the maintenance visit to ensure the safety of everyone involved.

• With your prior permission, you do not need to be present for the repair to take place. We will perform the work at the scheduled time, as long as we have access to your unit.

In rare circumstances, Property Management may need to enter your home for repairs or maintenance. We will provide you with at least 24 hours' advance notice whenever possible. While we are committed to respecting your privacy and rights, we retain the right to enter the property after giving notice, regardless of your consent.

In the event of an emergency, please follow these steps:

• Definition of a Maintenance Emergency: This refers to situations that are dangerous, hazardous, or could cause significant damage to the property or pose a risk to your well-being if not addressed immediately (e.g., flooding, no heat during winter, or a gas leak).

• Non-Emergency Issues: Annoying sounds, air conditioning failures, appliance malfunctions, and drain stoppages are not considered emergencies, even though they may be inconvenient.

• During Business Hours: For emergencies occurring during regular business hours, call Property Management directly at 403-313-1330.

• After Business Hours: For emergencies outside of business hours, call our emergency line at 403-209-5559.

When contacting us about an emergency, please provide the following details:

·  Your name

·  Your phone number

·  Your address

·  A detailed description of the emergency

Following these procedures will ensure that emergency situations are handled quickly and efficiently.

Before contacting Property Management, please follow these initial steps to address some common maintenance issues:

• Verify that the thermostat settings are set to the correct temperature.
• Ensure the circuit breaker hasn’t tripped.

If water is flowing onto floors from any appliance, fixture, or pipe, first close the shut-off valve for that specific appliance or fixture as shown below. If you are unable to locate or access the appropriate water shut-off valve, turn off the main shut-off valve and contact a South Bank Property Management team member for further assistance.

To shut off the water in an emergency, please follow the steps outlined below:

• Locate the main water valve.
• Lift the orange handle up. This will turn off all the water in the unit

Water shut off valve under the sink: Turn the valve upwards

Water shut off valve behind the toilet: Turn the valve upwards